Shipping policy

Last updated: July 3, 2026

At URBAN FIT, we primarily provide digital memberships, personal training packages, and fitness services. This Shipping Policy explains how digital purchases and any applicable physical merchandise are delivered to our customers.

By placing an order with URBAN FIT, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Digital Membership Delivery

Gym memberships purchased through our website are digital products and do not require physical shipping.

Once your payment has been successfully completed, your membership will generally be activated within a short period after payment verification.

You will receive confirmation through the email address or mobile number provided during checkout.

Personal Training Packages

Personal Training packages are digital services and are not shipped physically.

After purchase, eligible training sessions will be linked to your membership account or scheduled with our team based on availability.

Order Confirmation

After every successful purchase, an order confirmation will be sent to your registered email address.

If you do not receive your confirmation within a reasonable period, please check your spam or junk folder before contacting our support team.

Activation Delays

Occasionally, membership activation may be delayed due to payment verification, technical maintenance, or unforeseen circumstances.

If your membership has not been activated within 24 hours after successful payment, please contact URBAN FIT for assistance.

Incorrect Contact Information

Customers are responsible for providing accurate contact details during checkout.

URBAN FIT is not responsible for delays caused by incorrect email addresses, phone numbers, or other customer information.

Physical Merchandise

If URBAN FIT offers apparel, accessories, supplements, gift cards, or other physical merchandise, shipping timelines will be displayed during checkout whenever applicable.

Delivery times may vary depending on your location, courier partner, holidays, weather conditions, or other circumstances beyond our control.

Shipping Charges

Shipping charges for physical products, where applicable, will be calculated and displayed during checkout before your order is confirmed.

Order Tracking

For physical merchandise, tracking information will be provided once your order has been dispatched, whenever tracking is available through the shipping carrier.

Delivery Issues

If your physical order is delayed, damaged, or lost during transit, please contact us as soon as possible.

We will work with our shipping partners to investigate the issue and provide an appropriate resolution where possible.

Force Majeure

URBAN FIT shall not be responsible for delays caused by events beyond our reasonable control, including natural disasters, government restrictions, strikes, public emergencies, transportation disruptions, or technical failures.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our services, operational requirements, or legal obligations.

Any changes become effective immediately upon publication on this website.

Contact

If you have any questions regarding this Shipping Policy or your order, please contact URBAN FIT using the contact information provided on our website.